Patient portal for a clinic network

CareFirst Clinics relied on spreadsheets, email and a legacy system that could not keep up with growth. Reports took days and customers had no self-service options.

We ran a two-week discovery, then delivered the platform in six sprints:

• A single source of truth for operational data
• A customer-facing portal with real-time updates
• Automated reporting and alerts

• 63% less time spent on manual reporting
• 4.8/5 customer satisfaction score
• Infrastructure costs down 28%